Is Customer Satisfaction Worth $9.95?

Back in early June, I noticed that the front grill emblem on our Scion xB was missing. I decided I wanted to replace it and our local dealership's price seemed high so I checked online. I found a decent price but their web ordering system was out of whack and proposed $35 for shipping (um, no). There was, however, a box I could check to "get a quote" for shipping.

So, I placed the order (using PayPal) and checked the box. The next day, they sent me a quote for shipping.

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