I had dinner with a friend tonight at Fresh Choice. Spouse does not care for Fresh Choice; whenever he is out of town or otherwise unavailable for dinner, I take the opportunity to eat there! (I love the tapioca pudding).
As I was choosing muffins, the employee in the bakery area pulled over a large garbage can and began to select and throw away "muffin caps" (half muffins with no bottoms). As I had just been choosing blueberry muffin caps by preference I was appalled and said "Why are you doing that!?" She looked at me blankly and continued to throw out muffins. That is, she was throwing away perfectly good edible food. She was also doing this in front of the customers and using a large garbage can, not a welcome site at the bakery counter. (Yuck).
I looked around for help, and tried to speak to another employee (who shrugged). The manager heard me and came over to ask what was wrong. I explained. I remonstrated. He said this was "policy" and claimed the muffins were "no good" and "damaged". He then claimed that "no one will take them." Given that I had just taken several blueberry muffin caps by choice, the last comment is, of course, patently untrue.
Then, apparently having decided that I'd been "told", the manager walked away. I followed him to where he was working behind the salad bar. I told him that Mollie Stones (a Bay Area chain of grocery stores) bakes and sells "muffin caps" from their in-store bakery because these are a favorite of many customers. I told him I thought the policy was wrong and should be corrected. I asked for the address of the corporate offices, to write a letter of complaint.